Terms of Service

A1. Who we are

Tech Market Access Ltd, trading as GTM Hive ("GTM Hive", "we", "us", "our"), is a company registered in England and Wales with company number 14410756. Our registered office is at Amherst Accountancy, 7 Blighs Walk, Sevenoaks, Kent, TN13 1DB. Our ICO registration number is ZB618137. You can reach us at james@gtmhive.com.

A2. About these terms

These Terms of Service (the "Terms") form a legally binding agreement between you and GTM Hive. Please read them carefully. If you do not agree with them, you must not use our website or services.

Our Privacy Policy also forms part of these Terms and explains how we handle your personal data.

A3. Eligibility

Our services are designed for business professionals. By using our website you confirm that you are at least 18 years old and have the legal capacity to enter into a binding contract.

A4. Your account

Some features of our website require you to register for an account. When you register, you agree to:

• Provide accurate, current and complete information
• Keep your account information up to date
• Keep your password confidential and not share your login credentials with anyone else
• Notify us promptly at james@gtmhive.com if you suspect any unauthorised access to your account

You are responsible for all activity that takes place under your account, whether or not you authorised it. Each account is for the use of a single named individual — accounts may not be shared between multiple people.

A5. Acceptable use

You agree that you will not:

• Use our website or services for any unlawful purpose or in violation of any applicable law or regulation
• Attempt to gain unauthorised access to any part of our website, our servers, or any connected systems
• Use automated systems (bots, scrapers, crawlers) to access the site or extract content, except for legitimate search engine indexing
• Upload or transmit viruses, malware, or any other harmful code
• Interfere with or disrupt the operation of our website or servers
• Use the site to harass, abuse, defame, threaten or intimidate any other user
• Impersonate any person or entity, or misrepresent your affiliation with any person or entity
• Reverse engineer, decompile or attempt to extract the source code of any software made available through the site

A6. Intellectual property

All content on gtmhive.com and GTM Hive Membership — including courses, videos, written articles, audio interviews, templates, frameworks, downloadable PDFs, graphics, logos, trade marks, and the underlying software — is the intellectual property of Tech Market Access Ltd or our licensors and is protected by UK and international copyright and other intellectual property laws.

Nothing in these Terms transfers any ownership rights in our content to you. You are granted only the limited licence described below.

A6.1 Limited personal-use licence

Subject to your continued compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to access and use our content for your own personal, non-commercial use only.

You must not, under any circumstances:

• Share, distribute, forward, post, upload, transmit or otherwise make our content available to any other person, including colleagues, employees, contractors, clients or members of the public
• Reproduce, copy, adapt, modify, translate or create derivative works from our content
• Use our content (in whole or in part) for any commercial purpose, including incorporation into your own training, consulting, presentations, products or services
• Sell, rent, lease, sublicense or otherwise transfer access to your account or to our content
• Remove, alter or obscure any copyright, trade mark or other proprietary notices on our content
• Use our content to train, fine-tune, evaluate or otherwise develop any artificial intelligence or machine learning model

If you want to use our content in a way that goes beyond this personal-use licence — for example, to train your sales team or use a framework in client work — please contact us at james@gtmhive.com to discuss a separate licence.

A6.2 Trade marks

"GTM Hive", "SalesPro", and our logos are trade marks of Tech Market Access Ltd. You may not use them without our prior written permission.

A7. User-generated content

Some parts of our website (such as the community forum and lesson comments) allow you to post content, including text, links and images ("User Content"). You retain ownership of your User Content, but by posting it you grant us a worldwide, royalty-free, non-exclusive, transferable, sublicensable licence to host, store, display, reproduce, modify and distribute that content on and through our services for as long as you keep it on the platform. This licence ends when you delete the content, except where it has been incorporated into another user's content (such as quoted in a reply).

You confirm and warrant that:

• You own the User Content you post, or have all necessary rights and permissions to post it
• Your User Content does not infringe any third party's intellectual property, privacy or other rights
• Your User Content is not unlawful, defamatory, obscene, harassing, threatening, deceptive or otherwise objectionable

We reserve the right (but not the obligation) to monitor, review, remove or edit any User Content at our discretion, without notice, including content that breaches these Terms or our community rules.

A8. Community conduct

The GTM Hive Membership community is a space for sales professionals to share, learn and connect. We keep the rules light, but they exist:

• Be respectful. Disagree with ideas, not with people. Personal attacks, harassment, hate speech and discrimination are not tolerated.
• No promotion without permission. Do not use the community to advertise, recruit, or promote your own products, services, events, podcasts, newsletters, consultancies or job openings unless we have given you written permission in advance. Sharing a relevant article or tool you found useful is fine; pitching the community for business is not.
• Stay on topic. The community is for enterprise sales discussion. Off-topic threads may be removed.
• No confidential information. Do not post your employer's confidential information or anything you are not authorised to share.
• No spam or duplicate posts.

We may remove posts, suspend or terminate accounts (without refund, where applicable) for any breach of these rules.

A9. Third-party links and services

Our website and content may contain links to third-party websites, tools or services (for example tool reviews and affiliate links). We do not control these third parties and we are not responsible for their content, products, privacy practices or terms. Your use of any third-party service is at your own risk and subject to that third party's terms.

A10. Educational content — not professional advice

Our courses, articles, interviews, frameworks and other content are provided for general educational and informational purposes only. They are based on our experience and opinions and do not constitute legal, financial, tax, regulatory or other professional advice.

Sales results vary widely depending on industry, market, product, individual ability, effort and many other factors. Nothing on our website should be taken as a guarantee of any particular outcome. You are responsible for your own decisions and results.

A11. Service availability

We aim to keep our website and GTM Hive Membership available and working, but we do not guarantee uninterrupted access. The service is provided on an "as is" and "as available" basis. We may suspend, withdraw, change or restrict the availability of all or any part of the service for business or operational reasons.

A12. Disclaimers

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any other liability that cannot be excluded or limited under English law

Subject to the above, and to the fullest extent permitted by law:

• We exclude all express and implied warranties, conditions and other terms relating to our website and services, including any implied warranties of merchantability, fitness for a particular purpose, or non-infringement
• We do not warrant that our website will be uninterrupted, error-free, secure, free of viruses, or that defects will be corrected

A13. Limitation of liability

Subject to clause A12, our total aggregate liability to you arising out of or in connection with these Terms or your use of our services (whether in contract, tort including negligence, breach of statutory duty, or otherwise) is limited to the greater of (a) the total fees you have paid to us in the 12 months immediately before the event giving rise to the claim; or (b) one hundred pounds (£100).

In no event will we be liable for any indirect, consequential, special, punitive or exemplary loss or damage, including any loss of profit, revenue, business, anticipated savings, goodwill, data, opportunity, or management time, arising out of or in connection with these Terms or your use of our services, even if we were advised of the possibility of such loss.

A14. Indemnity

You agree to indemnify and hold harmless Tech Market Access Ltd, its directors, employees and agents from and against any claims, losses, damages, liabilities, costs and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) your User Content; or (c) your use of our website or services in violation of any law or third-party right.

A15. Termination

We may suspend or terminate your account, with or without notice, if:

• You materially breach these Terms
• You engage in conduct that, in our reasonable opinion, harms us, other users, or our reputation
• We are required to do so by law
• We discontinue the relevant service

You may stop using our website at any time. If you have a paid membership, see Part B for cancellation terms.

On termination, the licence granted to you to access our content ends and you must stop using it. Clauses that by their nature should survive termination (including intellectual property, disclaimers, limitation of liability, indemnity and governing law) will continue to apply.

A16. Changes to these Terms

We may update these Terms from time to time. The date at the top of this page indicates when they were last updated. If we make material changes, we will notify you by email or by a prominent notice on our website at least 14 days before the changes take effect. Continued use of our website after changes take effect constitutes acceptance of the updated Terms.

A17. General

• Entire agreement: these Terms (together with our Privacy Policy and any other documents expressly referred to) constitute the entire agreement between you and us.
• No waiver: a failure or delay by us to enforce any right under these Terms is not a waiver of that right.
• Severability: if any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force.
• Assignment: you may not assign or transfer your rights under these Terms without our prior written consent. We may assign these Terms to any affiliate or in connection with a sale or restructuring of our business.
• No third-party rights: a person who is not a party to these Terms has no rights under the Contracts (Rights of Third Parties) Act 1999.

A18. Governing law and jurisdiction

These Terms and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them are governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales have exclusive jurisdiction to settle any such dispute or claim.

B1. What's included in SalesPro

A SalesPro membership gives you ongoing access to the following content and features on GTM Hive Membership, as updated from time to time:

• The full course library
• Tech reviews and recommendations
• The apps and tools directory
• The community forum
• New content added periodically

We may add, change, replace or remove individual pieces of content over time. We do not guarantee that any specific course, interview or piece of content will remain available throughout your membership.

B2. Subscription fee and billing

The current SalesPro subscription fee is £350 per six months, plus VAT where applicable. Your card is charged in advance for the full six-month period, beginning on the date you first subscribe.

Members who joined on an earlier plan continue on the fee and billing frequency that applied when they subscribed, until they cancel or we give notice of a change under clause B6.

Payments are processed by Stripe. By providing your payment details you authorise us (through Stripe) to charge the subscription fee to your chosen payment method on each renewal date until you cancel.

If a payment fails, we may retry it. If payment cannot be taken, we may suspend or terminate your access until the outstanding amount is paid.

B3. Minimum term, auto-renewal and cancellation

SalesPro is sold as a six-month membership. It automatically renews for a further six months, at the fee then in force, until you cancel.

You can cancel at any time from your account settings, or by emailing us at james@gtmhive.com. There are no cancellation fees.

Cancelling stops the next renewal. It does not shorten the six-month period you have already paid for: your access continues to the end of that period, after which your access to SalesPro content will end and you will not be charged again. Cancelling part-way through a paid period does not entitle you to a refund of the balance, except under the 30-day guarantee in clause B4 or where the law requires it.

B4. 30-day guarantee, and refunds after that

If you tell us within 30 days of your first payment that the membership is not earning its place, we will refund that payment in full. Email james@gtmhive.com within those 30 days and we will refund you and close your access. You do not need to give a reason.

The guarantee applies to your first payment for a new membership. It does not apply to renewal payments.

Outside that 30-day window, subscription fees are non-refundable, including for unused access and for the unused balance of a paid six-month period.

We do not provide refunds for: cancellations made part-way through a paid period; periods of non-use; loss of interest; or renewals where the cancellation request is received after the renewal date.

This does not affect your statutory rights (see B5).

B5. Statutory rights

Where you are a consumer in the UK or EU, you may have a statutory right under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 to cancel a digital services contract within 14 days of entering into it (the "cooling-off period").

GTM Hive Membership provides immediate digital access from the moment you subscribe. By creating your account, agreeing to these Terms and starting your SalesPro subscription, you expressly request that we begin supplying the digital content and services to you immediately. You acknowledge that the statutory cooling-off right ceases to apply once supply of the digital content has begun.

Nothing in these Terms affects rights you may have under the Consumer Rights Act 2015 in respect of digital content that is faulty, not as described, or not fit for purpose.

B6. Price changes

We may change the SalesPro subscription fee from time to time. We will give you at least 30 days' notice by email before any price change takes effect. The new price will apply from your next billing date after that notice period ends.

If you do not want to pay the new price, you can cancel before the new price takes effect — see clause B3.

B7. Personal use only — no sharing

A SalesPro membership is personal to the named individual who registered the account. As a member, you confirm and agree that:

• Your account, login credentials and access to GTM Hive Membership are for your sole personal use
• You will not share your account, login details or member content with any other person, including colleagues at your employer, members of your team, friends, family or clients
• You will not download, screenshot, screen-record, print, forward, post or otherwise distribute any course video, PDF, template, framework or other member content to any other person or platform
• You will not use GTM Hive Membership content in your own training programmes, presentations, consultancy work, or any commercial product or service

The full intellectual-property licence terms are set out in clause A6 above and apply in full to all member content.

If your organisation would like to give multiple team members access to GTM Hive Membership, please contact us at james@gtmhive.com to discuss a team or enterprise arrangement.

B8. Suspension and termination of membership

In addition to clause A15, we may suspend or terminate your SalesPro membership immediately, without refund, if:

• You share your account or any member content in breach of clauses A6 or B7
• You materially breach the community conduct rules in clause A8
• Payment of your subscription fee fails and is not promptly remedied
• We reasonably believe you have engaged in fraud, identity misrepresentation, or unlawful conduct in connection with your account

If we terminate your membership for breach, no refund of any pre-paid subscription fees will be due.

B9. Changes to SalesPro

We may change the features, content, structure or technology of SalesPro from time to time as we improve and develop the service. Where a change materially reduces the value of your membership, we will give you reasonable advance notice and (where appropriate) the option to cancel without further charge.

B10. Discontinuation of the service

We may decide to discontinue SalesPro or GTM Hive Membership entirely. If we do, we will give you at least 30 days' notice by email. We will not charge you for any billing period that begins after the discontinuation date, and we will refund any pre-paid amount that covers the period after the service ends.

B11. Order of precedence

If there is any conflict between Part A and Part B, Part B applies in respect of your paid SalesPro membership and Part A applies to all other matters.

Contact

Questions about these Terms? Get in touch:

James Barker
Tech Market Access Ltd, trading as GTM Hive
Registered office: Amherst Accountancy, 7 Blighs Walk, Sevenoaks, Kent, TN13 1DB
Email: james@gtmhive.com
Website: gtmhive.com